Program will not start correctly

Published on April 17, 2008 By betawolf In KeepSafe

When I launch Keepsafe I get:

- COULD NOT FIND FILE 'C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\LOCAL SETTINGS\APPLICATION DATA\STARDOCK\KEEPSAFEARCHIVE\KS.MDB'.

I click OK and get A LOGIN BOX:

- DATA SOURCE KSDSN2 (LOGIN IS SET TO ADMIN & A BLANK BOX FOR PASSWORD.

I have no idea what the password is. I click cancel and get this box:

- SELECT DATA SOURCE - ON THE FILE DATA SOURCE TAB - LOOK IN DEFAULTS TO DATA SOURCES - THERE IS ANOTHER BOX REQUESTIN DNS NAME.

I HAVE NO CLUE HOW TO FILL IN THE BLANKS - CLICK CANCEL AN KS ACTIVATES AND GOES INTO THE TASK BAR

KS then does not respond to any commands except unload.

Any help would be appreciated - I can't seem to get any hel from Stardook support on this issue.

Thanks, Dennis

Comments

ZubaZ

on Apr 18, 2008

I'd email support@stardock.com for this

wulfn1

on Apr 18, 2008

gotta love that nick.

betawolf

on Apr 19, 2008

That seems to be another problem ... I contact / they do not respond.

Bichur

on Apr 19, 2008

it's the weekend

did you at least get an auto response?

https://forums.wincustomize.com/308832

betawolf

on Apr 20, 2008

nope - no auto response

Bichur

on Apr 20, 2008

check your spam folder

betawolf

on Apr 21, 2008

nope ... cool on the spam ... maybe they just don't feel like talkin' to me ... oh well

ZubaZ

on Apr 22, 2008

Maybe they didn't get your email.
Try going here to create a case . . see if you get a response there: https://esupport.stardock.com/

betawolf

on Jun 01, 2008

Just an FYI to y'all who tried to help - thank you. MS SP3 finally won ... beat down into submission, I finally gave up - and yes - started over. Full systen format. I loaded ONLY Windows XP Pro first and only ALL updates for this monster, including the dreaded SP3 (any one remember DOS 4.5?). I have come to the conclusion that Windows wants to be first ALL THE TIME! It has taken 2 weeks to get it all back and some I had to say goodbye too - my system works fine - do I dare say better than before? Oh yea - KeepSafe works like a charm! So, Windows upgrade / update - or whatever they end up calling it so it does not hurt so bad ... RE-FORMAT - START OVER AND IT JUST MIGHT WORK!. I guess it's MS's way of keeping it's customer base busy.

ZubaZ

on Jun 01, 2008

Sorry for the pain. Glad KS is working!

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